return policy

Returns are accepted within 30 days from the shipped date.  Any return shipping costs incurred are the customer's responsibility.  Please note all jewelry and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn, unaltered, and unwashed with all tags attached (if received with tags).  Please return your item with the original invoice with the item(s) you are returning  circled.  Securely pack your merchandise and invoice in a box or envelope of your choice (you may also use the original package if possible). Please note that you will be responsible for the return shipping cost. It is recommended that you choose a shipping method with tracking as Candy Cane Couture is not responsible for any return item(s) lost in the return process.  In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).  *Wrong items refer to a different item than the item ordered, and not to the size of the item ordered not fitting as ordered.     

Mail your online returns to the following address:     

Candy Cane Couture Returns     
1699 Hollow Glen Drive
Middleburg, FL 32068

*All refunds issued on returned items will be charged a $2.50 restocking fee.  Therefore, all refunds will include the price of the item plus any applicable taxes paid minus the $2.50 restock fee.  Please allow 2-3 weeks from the return shipped date for your PayPal account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your PayPal account to be credited, and 2-3 billing cycles for the credit to appear on your statement.